Effective May 13, 2025

Thank you for trusting Cool Breeze Inc. (“Cool Breeze,” “we,” “our,” or “us”). Protecting your privacy is part of delivering great HVAC service. This notice describes how we collect, use, share, and protect information when you interact with us online at https://coolbreezeinc.com/ (the “Site”), over the phone, by email, or by text message—including messages delivered through our RingCentral platform.

1 Definitions

Personal Information – Any information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, to an individual consumer or household.

Process / Processing – Any operation performed on Personal Information (collection, storage, use, disclosure, etc.).

Service Provider – A third party that processes Personal Information on our behalf under a written contract.

We are the data controller for information covered by this Policy; Service Providers act only on our instructions.

2 Information We Collect

We do not knowingly collect information from children under 13.

3 How We Use Information

• Schedule, confirm, and complete HVAC services;

• Send appointment reminders, safety alerts, and service updates via phone, text, or email;

• Offer limited promotions (e.g., seasonal tune‑up discounts);

• Record calls or chats for quality assurance and training;

• Improve the Site, diagnose issues, and analyze traffic;

• Detect and prevent fraud or misuse;

• Meet legal, tax, and regulatory obligations.

Financial Incentives. From time to time we may provide coupons or discounts in exchange for a review or loyalty‑club enrollment. Participation is voluntary, and you may withdraw at any time.

4 Text, Call & Chat Communications

• Consent first. We send texts only after receiving clear, documented opt‑in consent in line with CTIA/TCPA rules.

• Opt‑out anytime. Reply STOP to any text to unsubscribe; reply HELP for assistance. We honor requests immediately.

• Message rates. Standard carrier rates may apply.

• No resale. We never sell or rent phone numbers or consent records.

• Call / chat recording. Telephone calls, voicemails, and online chats may be recorded or monitored for quality and training.

5 Sharing Information

We do not sell Personal Information. We share it only:

1. With Service Providers performing services such as hosting, analytics, communications, or payment processing;

2. With technicians and contractors assigned to your job;

3. For legal or safety reasons (court order, subpoena, or to protect our rights, property, or safety);

4. As part of a business transfer, such as a merger or acquisition, with appropriate safeguards.

6 Cookies & Tracking Technologies

We use:

• Essential cookies to keep the Site secure and remember preferences;

• Analytics cookies (e.g., Google Analytics) to understand traffic and improve performance;

• Remarketing pixels to show relevant HVAC promotions on other websites.

You can refuse non‑essential cookies via the banner or through browser settings. Google offers an opt‑out browser add‑on.

Do‑Not‑Track / Global Privacy Control. While the Site doesn’t respond to older Do‑Not‑Track signals, we honor Global Privacy Control signals as a request to opt out of cross‑context advertising “sharing.”

7 Your Choices & Rights

Depending on where you live, you may have the right to:

• Access or obtain a copy of the Personal Information we hold;

• Correct inaccuracies;

• Delete information;

• Restrict or object to certain processing;

• Opt out of marketing texts or emails;

• Receive data in a portable format;

• Appeal a denied request (VA, CO, CT, UT, TX).

We will not discriminate against you for exercising any privacy right. Submit requests by emailing [email protected] or calling 205‑444‑3155. We will verify your identity before responding.

Nevada Opt‑Out. Nevada residents may direct us not to sell covered information by emailing the subject line “Nevada Opt‑Out.”

8 Security Measures

We employ reasonable administrative, technical, and physical safeguards—such as HTTPS, encryption in transit, least‑privilege access, and routine vulnerability scans. If a data breach poses a risk of harm, we will notify affected individuals and regulators as required by law.

9 Data Retention

• Service records: at least 7 years (for warranty, tax, and regulatory needs);

• SMS consent logs: duration of your relationship + 4 years;

• Analytics data: up to 26 months unless we aggregate or anonymize it sooner.

10 External Links

Our Site may link to third‑party websites we do not control. Their privacy practices govern information you provide there; we encourage you to review their notices.

11 Accessibility & Alternative Formats

Need this notice in another format? Email [email protected] or call 205‑444‑3155 and we will accommodate reasonable requests.

12 Governing Law & Venue

This Policy is governed by the laws of the State of Alabama, without regard to conflict‑of‑law principles. Any dispute arising under this Policy shall be resolved exclusively in the state or federal courts of Jefferson County, Alabama.

13 Changes to This Policy

We may update this notice periodically. Material changes will be posted here with a new “Effective Date.” Using the Site or our services after a change means you accept the updated Policy.